1. What is Moombix?

Moombix is a comprehensive marketplace and learning platform designed for live, online music lessons. It facilitates one-on-one or group music lessons and serves as a turnkey solution, encompassing a dynamic marketplace, booking and payment system, communication timeline, calendar, lesson planner, and a learning platform tailored for online music lessons.

2. What features does the Learning Platform offer?

The Moombix Learning Platform provides students and teachers with easy access to shared files and recordings. It includes a lesson planner, in-lesson progress bar, recording feature, messenger, file manager, and a timeline for tracking student progress and shared files.

3. Who is Moombix Marketplace for?

Moombix Marketplace caters to music learners who want to play the music they love with a preferred teacher. The platform allows learners to progress at their own pace, on their terms, from the comfort of their homes. While Moombix acknowledges the unique experience of real-live interactions, the use of digital resources enhances the learning process, fostering motivation and enthusiasm.

4. Is Moombix suitable for schools?

Yes, Moombix is designed for anyone interested in teaching or learning music online. Schools can use the Marketplace to reach new audiences or opt for a dedicated, closed platform specifically designed for music schools. For more information or to explore options, schools can contact Moombix at schools@moombix.com to arrange an online meeting for detailed explanations of the product and business model.

5. What is the pricing model for Moombix?

Teachers on Moombix have the flexibility to set their own prices within a reasonable range of 30 - 300 GBP for 30-minute lessons. Both the teacher and student must agree on a booking for it to be confirmed. Moombix takes 20% commission of each lesson sold.

6. How does Moombix ensure safety during lessons?

Moombix records video clips from lessons. In the event of inappropriate behavior, students can report it, and Moombix will take appropriate measures to prevent further incidents. Children are not allowed to use Moombix without a parent or caretaker present during the lesson, ensuring a secure and monitored environment.

7. How can inappropriate behavior be reported on Moombix?

If a student experiences inappropriate behavior, they can report it through the platform. Moombix takes these reports seriously and will investigate to prevent such incidents from happening in the future.

8. Are there any restrictions on the use of Moombix by children?

Children are not allowed to use Moombix without the presence of a parent or caretaker during the lesson. This policy ensures the safety and well-being of the child during the online learning experience.

9. How can I sign up as a teacher or student on Moombix?

To sign up as a teacher or student on Moombix, visit our website and follow the registration process. Create your profile with relevant details, and you'll be ready to start your musical journey.

10. Can I choose my preferred music teacher on Moombix?

Absolutely! Moombix empowers learners to choose their preferred music teacher from our marketplace. Browse through teacher profiles, reviews, and specialties to find the perfect match for your musical goals.

11. What instruments and music genres are available on Moombix?

Moombix supports a wide range of musical instruments and genres. From piano and guitar to vocals and more, you'll find skilled teachers offering lessons in various musical styles, ensuring a diverse and enriching learning experience.

12. How does the booking and payment system work on Moombix?

The booking process on Moombix is straightforward. Once you and your chosen teacher agree on a lesson time, the booking is confirmed, and you can proceed with the secure payment through our platform. This ensures a seamless and reliable transaction process.

13. Can I reschedule or cancel a lesson on Moombix?

  • In instances where a student contacts the teacher to cancel a lesson with over 24 hours' notice, the lesson can be either refunded or rescheduled.

  • If a student contacts the teacher to cancel a lesson with less than 24 hours' notice, regrettably, the lesson cannot be refunded or rescheduled.

  • However, when the teacher initiates the cancellation of a lesson by contacting the student, the lesson will be either refunded or rescheduled.

Moombix understands that schedules may change. Teachers and students can communicate and agree on rescheduling lessons if needed. However, frequent cancellations without consultation may have consequences.

14. What technology do I need for online music lessons on Moombix?

To participate in online music lessons on Moombix, you'll need a reliable internet connection, a compatible device (computer, tablet, or smartphone). Make sure to check the technical requirements for a smooth learning experience.

15. How does Moombix support teacher development and improvement?

Moombix is committed to the professional development of our teachers. We provide resources, training opportunities, and a supportive community to help teachers enhance their skills and stay updated on effective teaching methods.

16. Is there a demo available for Moombix lessons for students?

Yes, please view our demo at:

17. What happens if there are technical issues during a lesson on Moombix?

Moombix recognizes that technical issues may arise. In such cases, both teachers and students should communicate promptly to address the problem. Moombix support is also available to provide assistance and ensure a smooth online learning experience.

18. How does Moombix protect my personal information?

Moombix takes privacy seriously. Your personal information is securely stored and used only for essential platform functions. We adhere to strict privacy policies and comply with relevant data protection regulations.

19. Can I teach and learn multiple instruments on Moombix?

Yes, Moombix supports the teaching and learning of multiple instruments. Teachers and students can explore a diverse range of musical interests and skills within the platform.

20. How does Moombix ensure the quality of lessons and teaching standards?

Moombix maintains high-quality standards by encouraging student feedback and reviews. This feedback system helps both teachers and students contribute to the improvement of the overall learning experience on our platform.

21. Are there age restrictions for students on Moombix?

Moombix has no age restrictions but for students younger than 18 years old a parent or caretaker must be present during the lesson.

22. Can I switch teachers if I'm not satisfied with my current one?

Yes, you have the flexibility to switch teachers if you are not satisfied with your current learning experience. Explore other teachers on the Moombix marketplace to find the best fit for your musical journey.

23. How are disputes between teachers and students resolved on Moombix?

Moombix takes disputes seriously and aims to resolve them fairly. In the event of conflicts, both parties are encouraged to communicate and find a resolution. If needed, Moombix support is available to mediate and ensure a satisfactory outcome.

24. Can I take lessons in languages other than English on Moombix?

Yes, Moombix supports lessons in various languages. Teachers and students can specify their language preferences in their profiles, allowing for a diverse and inclusive learning environment.

25. How does Moombix handle missed lessons or technical difficulties?

Moombix understands that unforeseen circumstances may lead to missed lessons or technical difficulties. In such cases, communication between teachers and students is crucial. Teachers may provide alternative arrangements or reschedule missed lessons when appropriate.

26. What security measures are in place to protect online lessons on Moombix?

Moombix employs security measures to protect online lessons. These include encryption protocols and secure payment gateways to ensure a safe and confidential learning environment.

27. Can I use Moombix on different devices?

Yes, Moombix is accessible on various devices, including computers, tablets, and smartphones. Ensure that your device meets the technical requirements for a seamless learning experience.

28. Is there a community or forum for Moombix users to connect and share experiences?

Yes, Moombix fosters a community spirit among its users. Teachers and students can connect, share experiences, and seek advice through forums or designated community spaces within the platform.

29. Do I need to be a certified music teacher to teach at Moombix?

No, we welcome all professional musicians who want to share their knowledge, skills and talent.


Moombix ehf. |Bjargargata 1, 102 Reykjavík | info@moombix.com | ID 430921-0100